Policies

  • The horse owner or other responsible person must be present at the time of the appointment, unless previous alternative arrangements have been agreed upon.
  • Payment is due at the time services are provided.  There is a $25.00 charge for returned checks.  
  • Kindly give us 24 hour notice if you need to cancel your appointment and we will gladly reschedule.
  • There will be a $40 catching fee per horse if I need to catch your horse before beginning work.
  • We reserve the right to refuse treatment to an unruly horse.  I am very respectful of and patient with horses, but if I feel that conditions are unsafe, I may elect to stop work.  If I have to stop work, there will be a charge for completed serviced up to that point.
  • In order to provide the highest quality service to your horse, it is important to have a neat, flat place to work that is out of the weather.  I will not sacrifice the quality of my care for lack of a proper working environment.  Customers without an indoor area to work may be subject to frequent rescheduling due to inclement weather (which is all too common in Vermont!).
  • It is highly recommended to reschedule at the end of each appointment to ensure a time slot for you and your horse.  I work very hard to fit everyone in, but to guarantee I can be there when needed, a regular schedule is necessary.
 
What can you as a horse owner expect from me?
 
  • I will be on time and clean.  I pride myself on punctuality, however in this line of work things don't always go as planned.  I make it a point to call if I am going to be more than 15 minutes late, given there is cell phone reception where I am located (not always guaranteed here in the mountains!).
  • I will do my best to explain to you what I am doing and why in order to give you as much understanding as possible.  However, I am on a schedule and do not always have the time to give a lesson on anatomy or bio-mechanics of the lower limb (and honestly most horse owners don't want me go overboard with the details).  If you would like to schedule a consultation I would be happy to do so at a half-hourly rate.  I feel the more informed you are, the better for your horse!
  • Professionalism.  I do not talk between barns, which is to say you can trust I will not be discussing your animals or your way of keeping them with other clients.  Everyone has his or her way of doing things, and it is not my business to gossip.
  • Gentleness.  I became a farrier first and foremost for my love of horses.  I will use all my tricks to get your horse to stand quietly for me, but will never lose my temper and hit your animal.  If things are going that badly, I will request a tranquilizer or respectfully cease working on your horse.
  • First dibs.  At the end of every appointment I give you the opportunity to reschedule, and highly recommend that you do so to guarantee the time that works best for you.